Refund policy

Refund, Return & Exchange Policy

At Charlene's Style Boutique, we want you to love your purchase and feel confident shopping with us. Please review our return and exchange policy before placing your order.

Returns
We accept returns within 14 days of delivery for items in original, unworn condition with tags attached. To start a return, please contact us at charlenesstyle@rocketmail.com with your order number and reason for return.

Shoes
Shoes must be returned in their original box and unworn condition. Please try shoes on a carpeted surface to avoid sole wear. Shoes showing signs of wear will not be accepted for return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have within the 14 days, and once the return is accepted, make a separate purchase for the new item.

Damage Items
If your item arrived damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will cover return shipping and offer a replacement or full refund at no cost to you.

Store Credit
Approved returns may be issued as store credit in the form of a gift card, valid for 12 months from the date of issue. Store credit is non-transferable and cannot be exchanged for cash.

Final Sale Items
All sale items marked "Final Sale" are not eligible for return or exchange. Please review your order carefully before completing your purchase. Final sale items include all discounted and clearance styles.

Late Returns
Returns received after the 14-day window will not be accepted and will be sent back at the customer's expense. If you have an extenuating circumstance, please reach out to us — we're happy to review on a case-by-case basis.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrectly sent. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.