What is the return policy?
Need to return something? Not a problem! Send back any bargain that doesn't fit your needs within 15 days "for example" if your package was deliver to you on May10th you have 15 days from that day to return your item or items. Which would be May the 25th! So your return needs to be "Stamped " by the 15th day or sooner !"Look up your tracking number for date of delivery. We will issue a store credit only, no refund will be giving. We will issue store credit for your purchase price, excluding your original shipping charges if any and we will not refund any shipping fee that you will have to pay to return an item As you may expect, we ask that you return your items in unused condition, with its original packaging intact.
"Charlene's Style Boutique Tags Must Be Attached To All Clothing Items" for any exchanges or store credit, if tags are removed from clothing, we can't accept your return.
Please take a look below for specific instructions regarding your return merchandise.
Please note:How To Request an RMA #: You can request an RMA# by e-mail. You will need the following information: Order Number : Style Number : Qty :Reason for return. Send this information to email@example.com
Please allow 1-2 business days for a response. Because our great styles change frequently as we bring in new and exciting fashion for our customers, our 15-day return policy gives you time to return a purchase, while helping us to keep our styles assortment fresh and in season.
Unfortunately, items received after the 15-days return policy cannot be accepted for an exchange or store credit. No Exception
Damaged or Defective Merchandise
If you believe a product that was shipped in error from Charlene's Style, or turns out to be defective, or was damaged in transit, please contact Customer Service so we can resolve the problem. Please keep in mind that all return requests must be made within 2 days of delivery, so if the two day period falls on a holiday or weekend please email us within that 2 day grace period still! 1.We ask that you email us pictures of the damage items! 2. Provide your order#, 3.Provide item number.
Items That Can't Be Return
Leggings, Socks, Hats, Sale Items, Black Friday Specials and Cyber Monday Sales. No Exception
What is the return policy for Holidays?
Purchases made between "December 1st - December 25 " you have 30 days from purchase date to return your items for store credit only, unfortunately items received after the 30-days return policy cannot be accepted. No Exception