Return & Exchange Policy
At Charlene’s Style Boutique, we want you to love your purchase and feel confident shopping with us. Please review our return and exchange policy before placing your order.
Returns
We accept eligible returns within 14 days of delivery.
To be eligible for a return, merchandise must be:
- Unworn, unwashed, and unused
- In its original condition
- Free from makeup, deodorant, perfume, smoke, pet hair, or other stains and odors
- Returned with all original tags attached
Items that do not meet these requirements may not be accepted.
Final Sale Items
The following items and promotional purchases are FINAL SALE and cannot be returned or exchanged:
- Black Friday Sale purchases
- Columbus Day Sale purchases
- Cyber Monday Sale purchases
- Labor Day Sale purchases
- Martin Luther King Day Sale purchases
- Memorial Day Sale purchases
- Mother’s Day Sale purchases
- Small Business Saturday Sale purchases
- Clearance or final sale merchandise
- Jewelry and earrings
- Fashion accessories
- Bodysuits
- Swimwear
- Undergarments
- Gift cards
- Items marked “Final Sale”
All holiday and promotional sale purchases listed above are final sale. No returns, exchanges, or refunds will be accepted for these purchases.
Shoes
Shoes must be returned unworn and in their original shoe box or packaging. Please try shoes on indoors on a clean surface to prevent signs of wear.
Exchanges
Need a different size or style? Exchanges are subject to product availability. If the item you want is unavailable, you may return your eligible item according to our return policy and receive store credit.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We will issue store credit for the purchase price of an approved return, excluding any original shipping charges. We will not refund any shipping fees incurred when shipping return items back to our warehouse.
We recommend using a trackable shipping method when sending your return. Charlene’s Style Boutique is not responsible for return packages that are lost or damaged in transit.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Include your order number and clear photos of the item so we can review the issue and assist you.
Store Credit
We do not issue refunds to the original form of payment. Approved returns will receive store credit only for the purchase price of the eligible merchandise, excluding original shipping charges.
Store credit will be issued after your return is received and inspected. Please allow additional processing time for us to process your return and issue the credit.
Late or Ineligible Returns
Returns received outside of the return period or items that do not meet our return requirements may be refused and returned to the customer.
Questions About Your Return?
Have questions before sending an item back? Please contact Charlene’s Style Boutique with your order number, and we’ll be happy to assist you.
Thank you for shopping with Charlene’s Style Boutique!