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Return Policy

 

What is the return policy?  

Need to return something? Not a problem! Send back any bargain that doesn't fit your needs within 15 days "for example" if your package was deliver to you on May10th you have 15 days from that day to return your item or items. Which would be May the 25th! So your return needs to be "Stamped " by the 15th day or sooner !"Look up your tracking number for date of delivery. We will issue a store credit only, no refund will be giving. We will issue store credit for your purchase price, excluding your original shipping charges if any and we will not refund any shipping fee that you will have to pay to return an item  As you may expect, we ask that you return your items in unused condition, with its original packaging intact.

"Charlene's Style Boutique Tags Must Be Attached To All Clothing Items" for any exchanges or store credit, if tags are removed from clothing, we can't accept your return.

 

  • 1. Items can't not be worn, tags must be attach to items and no marks at all such as pencil marks, marker marks or any spots such as deodorant marks, makeup marks, no spots at all!
  • 2. All clothing must have Charlene's Style Boutique Tags attached
  • 3. Items can't have any odors, such as body odors of any kind, no fragrances,  no cigarette smoke or any other smoke smell, no unwanted odors at all.
  • Please follow these guidelines to send back your items to get an exchange or store credit. After we have received your return, inspected it, and approved it for store credit. Please allow one to two business days for your store credit to be issues.No Exception
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    Please take a look below for specific instructions regarding your return merchandise.

      Please note:How To Request an RMA #: You can request an RMA# by e-mail. You will need the following information: Order Number : Style Number : Qty :Reason for return. Send this information to charlenesstyle@rocketmail.com

      Please allow 1-2 business days for a response. Because our great styles change frequently as we bring in new and exciting fashion for our customers, our 15-day return policy gives you time to return a purchase, while helping us to keep our styles assortment fresh and in season.

      Late Returns

      Unfortunately, items received after the 15-days return policy cannot be accepted for an exchange or store credit. No Exception

      Damaged or Defective Merchandise

      If you believe a product that was shipped in error from Charlene's Style, or turns out to be defective, or was damaged in transit, please contact Customer Service so we can resolve the problem. Please keep in mind that all return requests must be made within 2 days of delivery, so if the two day period falls on a holiday or weekend please email us within that 2 day grace period still! 1.We ask that you email us pictures of the damage items! 2. Provide your order#, 3.Provide item number. 

      Items That Can't Be Return

      Leggings, Socks, Hats, Sale Items, Black Friday Specials and Cyber Monday Sales. No Exception

      What is the return policy for Holidays?

      Purchases made between "December 1st - December 25 " you have 30 days from purchase date to return your items for store credit only, unfortunately items received after the 30-days return policy cannot be accepted. No Exception