Return Policy

We accept returns within 14 days of delivery for items in original, unworn condition with tags attached. To start a return, please contact us at hello@charlenesstyle.com with your order number and reason for return.

All sale items marked "Final Sale" are not eligible for return or exchange. Please review your order carefully before completing your purchase. Final sale items include all discounted and clearance styles.

Shoes must be returned in their original box and unworn condition. Please try shoes on a carpeted surface to avoid sole wear. Shoes showing signs of wear will not be accepted for return.

We offer exchanges for a different size or color of the same item, subject to availability. To request an exchange, contact us within 14 days of receiving your order. Exchanges are processed once we receive and inspect your returned item.

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrectly sent. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.

If your item arrived damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will cover return shipping and offer a replacement or full refund at no cost to you.

Approved returns may be issued as store credit in the form of a gift card, valid for 12 months from the date of issue. Store credit is non-transferable and cannot be exchanged for cash.

Returns received after the 14-day window will not be accepted and will be sent back at the customer's expense. If you have an extenuating circumstance, please reach out to us — we're happy to review on a case-by-case basis.